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Discussion topic: Internet suddenly stopped working

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Avatar for Jadekellyxo
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This message was authored by: Jadekellyxo

Message posted on ‎01 Jan 2024 05:13 PM

Internet suddenly stopped working

Internet suddenly stopped working early hour of the morning, this is the second time within a month. Engineer can't come until the 4th. I work from home so I am losing money.. 2 lights on my box, tried resetting and going through the steps but nothing working. Anyone got any suggestions? 

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Avatar for mae-3
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This message was authored by: mae-3

Message posted on ‎01 Jan 2024 05:22 PM

Re: Internet suddenly stopped working

@Jadekellyxo 

 

Sky is a residential ISP mainly and their SLA is 2 days to fix the issue, anytime after the 2 days which starts when you report the issue you'll get automatic compensation via their scheme. For a better SLA then it is wise to get a business broadband line...

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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