Internet stopped working

[MikeMal]

Router shows orange voice light, green power & WiFi lights & no internet light 

[GD1]

@MikeMal   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Bear125]

I have the same issue as Mike. According to the test it's all fine but clearly not. The screen instructions aren't helpful - ultimately says to ensure your router is working. Another ideas are welcome in this.

[caesarome]

@Bear125 

Was it this line test you ran as opposed to the sewrvice checker that can take a little while to pick up external issues:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Bear125]

I checked on the MySky app

[Georgephillips]

No internet here aswell CM3 area