Internet speed halved for over a week

[MelissaJ]

Since December the 26th our speeds have halved for download, we have tried all suggestions from sky app but no look. Unable to stream anything as it cuts out or buffers beyond belief.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147