Internet speed getting worse, and now keep dropping out

[Jimbogot213]

I supposedly have super fast broadband, but average download speed is 5mbps, the speed has been progressively getting worse and is now regularly cutting out.

I cant contact sky for help as I can only find a phone number that's always closed when I'm not at work, and not sure how to rectify the issue? 

Anyone have an email address for sky?

[Highlinder]

@Jimbogot213Have you tried running the broadband test to see if it picks up any faults?

[Jimbogot213]

Hi, thanks for the reply, but unfortunately the test does not work as I have previously upgraded the router, in a hope to rectify the fault. However, its not made any difference. Prior to changing the router, yes I had done the test, but that never came back with a fault.

[Highlinder · Accepted solution]

@Jimbogot213What does it say when you try to run the broadband test does it say " Can't find your router"?

[Jimbogot213]

Yes, that's the message I get

[Highlinder]

@Jimbogot213Are you in the UK or Ireland to enable you to call Sky?

[Chrisee]

@Jimbogot213 Sky's UK lines open at 7am and close at 10pm and calls are free if you dial 150 on a Sky Talk line. Irish lines are different.

You would be advised to reconnect the Sky hub if calling as Sky's disgnostics need that to work.