Internet speed dropping

[JakeandSian]

Hi, my internet speed usually averages out at 35.5 mbs ( which is still slower than it should be) but for the past week it has been at 5.5mbs.  I only have my playstation connected to the WIFI and at the moment a 5 GB update is taking 35 hours to download??  I've gone through the trouble shooting process and it still didn't help.  this is ridiculous.  What am I paying for if I don't get the speeds I pay for??

[GS19]

I am having the same issue.

In  the last few days the broadband is painfully slow.
Whatsapp photos are asually sent instantly but now they buffer for minutes. Same when loading address details for Google Maps. Done a speed test through Sky website but it isn't showing up any issues!

Sky broadband user.

G

[Giggsy1977]

Are you connected via ethernet or WiFi? 

Can you post your router stats? 

[JakeandSian]

Yeah my sky broadband test said there was an issue, I did the trouble shooting then it sent me here

[TimmyBGood]

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@JakeandSian wrote:

What am I paying for if I don't get the speeds I pay for??

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35Mbs would suggest a poor FTTC connection at the best of times, and such a circuit is more susceptible to further degradation.  It's increasingly difficult for ISPs to get Openreach to resolve issues in the legacy copper network as they push the national optical rollout as a priority.

[JakeandSian]

Connected wireless, 

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 568637 765046 0 476982 4616802 00:43:50 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 754815 555276 0 4802238 462448 00:44:10 WLAN (5 GHz) Up 26153 18895 0 444246 18048 00:44:09

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Broadband Link Downstream Upstream Connection Speed 40000 kbps 9997 kbps Line Attenuation D1(15.1 dB) , D2(37.9 dB) , D3(58.1 dB) U0(5.3 dB) , U1(29.2 dB) , U2(44.8 dB) Noise Margin 7.9 dB 8.0 dB

[Lesley162]

(POSTING ON THE 3/11/204) I have had 2 Engineers out over the last two weeks (Openreach) was supposed to be fixed last week and on Friday a 2nd Engineer arrived he tested our equipment indoors and said the fault was 200 metres down the road, but the 1st Engineer should have fixed the problem as the email recieved also advised the problem was outside our property, the 2nd Engineer then left to see if it could be fixed...after 1/2 hr came back and advised he couldnt get access to the equipment (all taped up!!!) and that he would have to send to another Engineer (This engineer was not an openreach engineer as some other contractors name on his shirt) I have been without land line phone or broadband or TV now for over two weeks and have also received an email from SKY on Thursday 31/10/2024 to advise i now have the option to finish my contract with them with without creating any extra charges for cancelling my contract with them!

All i want is someone to advise what is going on and when this problem will be fixed if at all, I have been a customer of SKY for over 20 years and would expect somes ort of compenstion for the loss of all services for the last two weeks, especially considering i work from home and do not expect to be treat with this lack of commitment from SKY

If this problem can not be fixed I can then make the decision as to what my options are I dont even have the option to book another Engineer now only this option or to call them, Maybe they should be calling me?

[TimmyBGood]

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@Lesley162 wrote:

 I have been a customer of SKY for over 20 years and would expect somes ort of compenstion for the loss of all services for the last two weeks, especially considering i work from home and do not expect to be treat with this lack of commitment from SKY

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https://www.sky.com/help/articles/auto-compensation