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Discussion topic: Internet signal poor / intermittent

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This message was authored by: Matt385

Internet signal poor / intermittent

Please can you send out an engineer as our internet is still poor / intermittent despite our recent upgrade and the addition of the an extender. We have previously also swapped the router but still the same issues. Can you provide a better router with a stronger signal as I think our existing router is not good enough.

 

Thanks,

 

Matt

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This message was authored by: TimmyBGood

Re: Internet signal poor / intermittent

Posted by a Superuser, not a Sky employee. Find out more

@Matt385 wrote:

Can you provide a better router with a stronger signal as I think our existing router is not good enough.


The Max Hub is the most current mainstream Sky model.

 

In the UK the more recent Gigafast+ Hub only goes to Sky Broadband customers provisioned over the CityFibre network.

 

Generally speaking no router actually had a 'stronger' signal because maximum power output is limited by national regulations: you wouldn't want to share room space with a microwave emitter which wasn't.

 

If you already have one Max booster pod, Sky will loan up to two more.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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