Internet problem

[Hayleyupton16]

I have a problem with my Internet. I have just had a phone call with somebody saying they are from sky saying they want my account details and my sort code number. I presume this is a scam and they have found out that I have got a problem with my Internet please could somebody contact me as I need to sort the Internet and I need an engineer. I've done the troubleshooting and it's not working

[Hayleyupton16]

I need an engineer sending out please to solve this issue 

[Daniel0210]

@Hayleyupton16 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

You will need to initiate contact. Sky won't contact you as a result of your post. 

[jamesn123]

@Hayleyupton16 

Certainly a scam, Sky wont ask you for bank details when dealing with a support call, they also wont call you out of nowhere.

Additionally nobody will contact you from this forum post, you'll need to contact Sky yourself by calling 150 from your Sky landline or using the 03 number which can be found at https://sky.com/help 

[TimmyBGood]

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@Hayleyupton16 wrote:

I presume this is a scam and they have found out that I have got a problem with my Internet 

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Nope: the criminals cold-call a huge list of automatically generated numbers and use a script which has been written to lead the recipient into believing they are being contacted because of a specific issue.

"We see you've had a problem with your internet "  tends to get either no response (in which case the scam isn't going to work) or willing agreement and an easier victim.