Discussion topic: Internet problem
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Message posted on 06 Jun 2025 04:45 PM
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Internet problem
Have no Internet connection
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Message posted on 06 Jun 2025 04:46 PM
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Re: Internet problem
If it has been working up to now then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 06 Jun 2025 05:48 PM
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Re: Internet problem
We're the same stays connected for 5 minutes or so then disconnects, the MySky app says everything is fine.
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