Internet problem

[Kafilat]

My internet has been below the projected speed for 2 weeks. Engineers came to fix the problem but it is still below the projected level. Is there a way to fix this

[Addie15]

Hi there, @Kafilat. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147