Internet off

[cliff2162]

Back in February my internet started playing up . It would go very slow right down in speeds or cut off I put up with it for a month  then I called and spoke with a woman and she said we know and we aren't going to fix it so you can cancel your account now and we will give you back lady months payment . said I would think about it . I asked for my HD to be turned off because i'am not always in to watch it and I cancelled multi room .  Five days later the internet was cut off and they sent a box to return the boxes without speaking to me about it I called them and they said we aren't fixing it so we turned it off . I'am still in contract until January . But lucky me I have just had BRSK full fibre internet installed I was the first in our street to get it and it's haft price for 105mbps down load  and up load . And when my sky contract runs out I will cancel the tv unless sky cut it off first . I live in a new house so I can't see what skys problem was not to fix it. I have been with sky from when it was cable tv and phone and this is how they look after people after 30yrs  

[TimmyBGood]

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@cliff2162 wrote:

I live in a new house so I can't see what skys problem was not to fix it.

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The relevant infrastructure belongs to Openreach, not Sky, and if it's copper then Openreach is no longer investing in that, preferring to concentrate on their own optical cable rollout.

[cliff2162]

Well it would have been nice for them you give a explanation. . But why is it they then wanted me to take out a new contract for the same service three weeks later when I called them to find out what was going on with it. No one has got anything good to say about sky . What's happened to all the sky vans and work force they aren't about in the streets anymore. 

[TimmyBGood]

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@cliff2162 wrote:

 What's happened to all the sky vans and work force they aren't about in the streets anymore. 

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Those were always satellite dish installers rather than relevant to broadband, and Sky is in the process of cutting their numbers in response to widescale switching to streaming and anticipation of the upcoming end of satellite television broadcasting: the remaining staff will be covering much larger territories with correspondingly fewer visits per day.

https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services 

Realistically the vast majority of potential satellite television users now have it in place, so demand for new dish installation is mostly when those users move house.