Internet off and on

[Matt239]

 Hi 

our internet has been dropping for the past week now, it keeps doing it on and off , however when I test it says everything is fine when it's now here is orange light either flashing or off in the middle. 

what do I do I have followed all the steps by switching router off and then on and checking wired for breaks etc and nothing has changed 

I need someone to come check again as we only had someone out the other week. 

[Tom-W19]

Hi @Matt239 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks