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Discussion topic: Internet not working

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This message was authored by: Meanbean

Internet not working

Hi I would like to take to someone ASAP my nest has now been down for 3 days I was told yesterday that an engineer was coming today but iv just seen on my app that the booking is for Tuesday this is unbelievable
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This message was authored by: caesarome

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Meanbean 

There is nothing that can be done to speed this up because for issues outside of our home the engineer will be from either openreach or city fibre depending on what network you are on so Tuesday will be the earliest they can get to you.

 

You should qualify for compensation credit once it has been fixed:

 

https://www.sky.com/help/articles/auto-compensation

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