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Discussion topic: Internet not working

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This message was authored by: Gulsiya

Message posted on ‎27 Oct 2025 11:52 AM

Internet not working

My phone and app say they are connected to WiFi, however my devices have no Internet. I keep having to switch to data, which is stupid because I'm paying for WiFi. I have tried restarting, logging out and logging in and nothing. Is there any way to get this fixed or get a WiFi pod?
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Superuser
This message was authored by: Chrisee

Message posted on ‎27 Oct 2025 12:36 PM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Gulsiya if your phone is connecting via the. Sky hub then the service is live. If devices further from the hub are not connecting then you may need a WiFi extender which Sky will supply if you buy their WiiFi Max package and ask for one.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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