Internet not working

[Raquel888]

My internet isn’t working the "power" and the "WiFi" are green but the "voice" is amber and the "internet" isn't on 

[Tom-W19]

Hi @Raquel888 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147