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Discussion topic: Internet not working

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This message was authored by: Kevin171018

Internet not working

Can someone help

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This message was authored by: Cjinx

Re: Internet not working

Mins not working either but it's saying it's fine. 

This message was authored by: caesarome

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Cjinx @Kevin171018 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: Anonymous

Re: Internet not working

I had this yesterday and today. Best fix I found is to leave sky and go with another provider. Hopefully it will solve the issue.

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