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Discussion topic: Internet not working

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This message was authored by: Abby1907

Internet not working

Hi there, we have no internet at all

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This message was authored by: Doc5907

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Abby1907 wrote:

Hi there, we have no internet at all


@Abby1907 To begin with try checking if there are any outages in your area using following link.


https://www.sky.com/servicechecker


If this shows no issues you could try running the line test at the following link.



https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
This message was authored by: Ad30

Re: Internet not working

Same here

This message was authored by: Daniel0210

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Ad30 

Try the advice in the post immediately above yours.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Carlyhud

Re: Internet not working

Same had no Internet since 3.50pm today it is terrible,  got no tv and not Internet 

This message was authored by: Chrisee

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Carlyhud use the steps explained in the earlier post in the thred.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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