Internet not working

[Beverley1]

Internet stopped working an hour ago. Can't understand why we are being charged ridiculous prices and yet can't speak to a human after 9pm. Automated phone service told me to follow a link to internet which is not working because I have an 'unstable connection' due to not having WiFi. Anyone else getting (removed) off with Skys constantly failing WiFi 

Moderator note: Removed inappropriate language

[DeeBates]

Hi @Beverley1, not sure what your area is, but I'm also having the same problem - WiFi stopped working about an hour ago. Tried everything the bot says including resetting the hub but nothing works. I'm in Essex. 

[Claire240814]

same issue with me, also in Essex CM2. 

[DeeBates]

Hi @Claire240814, well that's interesting as I'm in CM1! I guess it's a fault in the area then 

[cookiemonsteruk]

@Beverley1 

@DeeBates 

@Claire240814 

Mine went off at the same time and i'm in NI . A short duration outage that may indicate maintenance.  If yours isn't back in the morning drop a note here and we can escalate directly to sky

[DeeBates]

Thank you, @cookiemonsteruk. Will do! 

[Fishballming]

My internet is also not working too. I am in LS27.

[Christian0408]

Also no Internet. In HP21. 2 mornings in a row I wake up to no Internet. 

[Chrisee]

Line drops between midnight and 5am are likely to be overnight maintenance work of which there seems a lot at the moment. 

@Christian0408 if you line is down after 6am and does not recover by rebooting your hub run the connection test in the My Sky app over a mobike connection to see if there is a known fault in your area if there isnt give Sky a call to report the fault or post again and someone can escalate your post for an online chat with Sky.

[Essexed]

Mine not working either in RM16

[Chrisee]

@Essexed have you run the connection test in the My Sky app overca mobile connection as that will tell you if Sky are aware of an issue or not

[Essexed]

Hi Chrisee, yes run it a couple of times. It says there is no outage but can't think what else it can be. Turned everything off multiple times, WiFi still working

[Chrisee]

@Essexed it needs checking out so I am escalating your post to the Sky team who support the forum. Keep your eye out for a message invititing you onto an online chat through the forum where they will add a chat icon.

[Essexed]

Thanks Chrisee

[Christian0408]

I've got same problem. Run the test on mobile network. Saying no outage in the area. Had to go work now but this isn't the first time it has happened recently.