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Discussion topic: Internet not working - orange light

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Avatar for Samuel_C
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This message was authored by: Samuel_C

Message posted on ‎14 Sep 2024 01:24 PM

Internet not working - orange light

The internet and voice lights on my hub keep turning orange and the internet stops working. Service Checker says everything is okay but that's clearly not the case. Does anyone have any experience of this / can you help me please?

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎14 Sep 2024 01:28 PM

Re: Internet not working - orange light

Posted by a Superuser, not a Sky employee. Find out more

@Samuel_C 

 

If it initially gives an all clear continue thru the diagnostic and click the test my broadband in the blue box

 

Also could you post you hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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