Internet not connecting

[Tomsmv]

I am facing no Internet connection for couple of hours. I have tried all the troubleshooting steps mentioned in the help section. All the lights in sky hub and ONT are solid. Tried everything from my end, please fix the issue.

[Tom-W19]

Hi @Tomsmv 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Tomsmv . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Tomsmv]

Sky team replaced the hub with a new one. Now everything works good. Thanks..