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Discussion topic: Internet no use

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This message was authored by: denisearthur

Internet no use

The Internet keeps dropping out every day have to reconnect sky hub 2 or 3 times every day
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This message was authored by: Chrisee

Re: Internet no use

Posted by a Superuser, not a Sky employee. Find out more

@denisearthur sounds like a line fault. Run the service checker in the My Sky app or website while the hub is connected to see if it has picked up the fault. If it has it should walk you through a few tests before offering to book an engineer. If it doesnt give Sky a call whether they can ge t you help depends on the number of line drops as the system Openreach uses is designed to automatically stabilise connections which takes a week to 10ndays. Only when the DLM cannot do so without dropping speeds below ghe guaranteed speed will Openreach intervene.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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