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Discussion topic: Internet light red

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This message was authored by Yawn123 This message was authored by: Yawn123

Internet light red

I have no internet 

the middle light is show red

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This message was authored by Jay102 This message was authored by: Jay102

Same red light in Essex internet been down fir last hour

Same red light in Essex internet been down fir last hour

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet light red

Posted by a Superuser, not a Sky employee. Find out more

@Yawn123  & @Jay102 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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This message was authored by Jay102 This message was authored by: Jay102

Re: Internet light red

It says there is an issue with my WiFI but no known issues in area. However everyone in my apartment block have confirmed their WiFi has fallen off 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet light red

Posted by a Superuser, not a Sky employee. Find out more

@Jay102  If everyone's Wi-Fi has dropped off it is not the Wi-Fi that has died. But seems there is problems with the broadband in the area.



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