Discussion topic: Internet light off
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Message posted on 05 Aug 2024 07:10 PM
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Internet light off
All of a sudden the internet just disconnected on all my devices. When checking the router the internet light was off. Have tried turning off the hub for 2 minutes. Changing the broadband cable aswell.
nothing seems to be working.
Any help?
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All Replies
Message posted on 05 Aug 2024 07:27 PM
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Re: Internet light off
@Ya0903 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If this comes back green all okay can you then click on broadband to run an updated test. If anything else like amber or red follow the on screen instructions.
If you have found this solution helpful please tick this as the answer.
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