Internet light not on

[SW369]

Hi, 

My internet suddenly stopped working. I reset, unplugged yellow cable, unplugged blue cable (only have blue and yellow cable, nothing connected to purple socket). I have restarted it by plugging out the power socket too and it keeps coming up with green power light, green wifi light, orange voice light (which is normal as I don't have talk) but no internet light. 

the broadband checker says it's fine but it clearly isn't as the light isn't on.

Please could anyone assist.

[Daniel0210 · Accepted solution]

@SW369 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[SW369]

Hi,

yes I think it was just maintenance as it came back on a few mins after I posted on the thread. 

Appreciate the response, thank you!