Internet light not on while others are. Been down for two days. Tests showing all good in area. Swit

[Sirvine14]

Internet light not on while others are. Been down for two days. Tests showing all good in area. Switched lines, did all usual trouble shooting etc. 

[Highlinder]

@Sirvine14Do you have another means to report this issue to Sky. Does the broadband test come back saying everything is okay?

[Sirvine14]

No this is the only way. Yes all tests come back as good. 

[Highlinder]

@Sirvine14 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will not be more likely to happen tomorrow.

More information can be found in the link below about this process.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Sirvine14.

[Addie15]

Update-We have not received a response to our invite after 48 hours, hence we are closing this invite now. Please get back to us if you still need help, so we can re-escalate this for you. Thanks.