Internet light not coming on during set up.

[Molly76]

Recently moved and when setting up broadband hub only the power and WiFi lights have came on green. The internet hasn't came on at all. When connectting a device to WiFi it attempts to troubleshoot but nothing works. (It displays a grey cable while our instructions say to use a black one). Tried a test on the sky id thing but it says everything should be fine and there's nothing wrong in the area. 

[JimM1]

@Molly76 When does the sky service go active and the date they gave you for that to happen, also what speed service did you get from sky. Link below about connecting a hub to the service required!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[Molly76]

Hi I've currently moved in and tried setting up our WiFi/broadband. It says on all devices that link to the WiFi that there are 4 bars, but none of the devices seem to actually be connected properly to the WiFi. Nothing works when using skys WiFi and since we have been here we have had to use mobile data instead. I'm also unsure when my first payment for the WiFi is due 

[GD1]

@Molly76  Have you been told by Sky that your broadband service at your new address has been activated?

Did you book a homemove?

[Molly76]

Hi there. Sorry havent had time to look at this again but it was meant to be active the day of posting at 67mbps. Still not working.

[Molly76]

Thanks for replying. We werent with sky before, this is our first time setting up with them. It was meant to be activated a week ago. While the hub is working it still has no connection to the internet. We have found no way to contact sky and none of the suggestions online seem to apply to our issue. Its getting kinda frustrating aha.

[GD1]

@Molly76   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Molly76]

Thnaks. There are no outages in our area and it says broadband and wifi are good. However we still have no connection and the green light for internet is still blank on our hub.