Discussion topic: Internet keeps on disconnecting
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Message posted on 30 Jun 2025 02:06 AM
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Internet keeps on disconnecting
For the past couple of days, my Internet has been disconnected for no reason and this has happened now 3 to 4 times so I want to know what's going on
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Message posted on 30 Jun 2025 05:41 AM
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Re: Internet keeps on disconnecting
As we are customers here we can only suggest that it could be overnight maintenance taking place.
If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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