Internet keeps going off

[Sammie15]

Hi, our internet keeps going off approximately every 20 minutes or so. It has been for the last month or 2 continuously whilst we are watching tv or my son is playing PlayStation. We keep having to re start it but it doesn't fix the problem. I ordered a new box which never arrived. And the app has since been saying there is no faults. 

[caesarome]

@Sammie15 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.