0

Discussion topic: Internet keeps going down

Reply
This message was authored by: EP7

Internet keeps going down

Since the weekend we've been having issues with our internet. It told us on Saturday we had severe issues which would take a few days, however the internet keeps dropping out. The middle light out of the three in the WiFi box keeps turning orange. Please can you send someone to have a look? I work from home and this isn't good enough. 

Reply

All Replies

This message was authored by: caesarome

Re: Internet keeps going down

Posted by a Superuser, not a Sky employee. Find out more

As we are customers here who help each other @EP7 we can't send anyone but there are some things you can do.

 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply