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Discussion topic: Internet keeps dropping
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This message was authored by: Theresa92
Message posted on 01 Oct 2026 08:30 PM
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Internet keeps dropping
At least 5 times a day the internet drops. It does eventually come back on, but as I have speed guarantee it shouldnt drop at all, please look in to it
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 01 Oct 2026 10:22 PM
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Re: Internet keeps dropping
As you are talking to other customers here we can not look into it so the next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:
https://www.sky.com/help/articles/hub-lights-explained-start
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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