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Discussion topic: Internet keeps dropping

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This message was authored by: Tech

Message posted on ‎22 Sep 2026 11:55 AM

Internet keeps dropping

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Internet keeps dropping fully at random times. I restarted the router and worked but failed again after a while

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎22 Sep 2026 01:55 PM

Re: Internet keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@Tech 

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

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