Internet keeps dropping

[Therayners]

Internet light on the hub keeps going off/amber and in the past 2 days has been happening consistently, disconnecting all devices (TV, phones, etc). Ran the service checker in the app, which initially states there is a problem but when it runs through the checks they all come back ok. Rang 150 and the automated call basically directed me back to the online service checker. How do I get this reported and resolved?

[Tom-W19]

Hi @Therayners 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Therayners]

Hi @Tom-W19 , this morning I received a text at 10:39 from Sky saying the fault has been fixed however the Internet is still continually dropping and has apparently been worse since I received that text!

Interestingly, none of my family have seen an openreach engineer working on the telephone line which is opposite our house.

I have been home for 20 minutes and it has dropped twice in that time.

Jenny

[Tom-W19]

Hi @Therayners 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147