Internet keeps dropping

[JMR9]

Hello,

since a week or so, internet keeps dropping (internet light flashing amber, then still amber + voice light still amber) every hour or so and then reconnect. Tried to reset modem but still doesn't work and sky app does not detect any problem. 

Any suggestions? 
thanks 

[cookiemonsteruk]

@JMR9 

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[JMR9]

Here you go, thank you! 

 

[cookiemonsteruk]

@JMR9 

G.fast guaranteed speed is 100Mbps however as it appears your line is dropping more than 10 times a day it should still be treated as a line fault

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

To book an engineer and let us know how it goes