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Discussion topic: Internet keeps dropping

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Avatar for Mrs+Alba
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This message was authored by: Mrs+Alba

Message posted on ‎10 May 2024 01:57 AM

Internet keeps dropping

Whilst watching Prime on Sky, around 20!'ims ago all of a sudden the internet dropped. On the router it shows 1 green light and one amber. Did a internet check on the Sky app but it says all ok however 0 devices connected and not the usual 10. 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎10 May 2024 03:03 AM

Re: Internet keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+Alba 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Avatar for lmusic21
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This message was authored by: lmusic21

Message posted on ‎10 May 2024 03:46 AM

Re: Internet keeps dropping

Literally having the exact same problem - watching prime and the show stopped half way through checked everything and says all ok reset hub checked cables and still amber and not working, the amount of issues I've had with Sky since switching is ridiculous 

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