Discussion topic: Internet keeps dropping

This message was authored by: ShaunK1995 · ‎20 Feb 2024

My internet keeps dropping out. I have connection to the box but the middle light keeps starting then going out. This has been ongoing for a few weeks now

This message was authored by: cookiemonsteruk · ‎20 Feb 2024

@ShaunK1995

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: ShaunK1995 · ‎20 Feb 2024

Hello,

I can't get the website to come up on my phone and I can't take a picture to post on this chat? Is there any way you can access this?

This message was authored by: cookiemonsteruk · ‎20 Feb 2024

@ShaunK1995

You could try the service checker in the broadband section of your my sky app using 4g/5g mobile data. If it detects an external fault it should let you book an engineer

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

Discussion topic: Internet keeps dropping

Internet keeps dropping

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