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Discussion topic: Internet keeps dropping

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ShaunK1995
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This message was authored by ShaunK1995 This message was authored by: ShaunK1995

Internet keeps dropping

‎20 Feb 2024 03:29 PM

My internet keeps dropping out. I have connection to the box but the middle light keeps starting then going out. This has been ongoing for a few weeks now

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet keeps dropping

‎20 Feb 2024 03:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@ShaunK1995 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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ShaunK1995
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This message was authored by ShaunK1995 This message was authored by: ShaunK1995

Re: Internet keeps dropping

‎20 Feb 2024 03:58 PM

Hello, 

 

I can't get the website to come up on my phone and I can't take a picture to post on this chat? Is there any way you can access this? 

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cookiemonsteruk
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet keeps dropping

‎20 Feb 2024 04:02 PM

Posted by a Superuser, not a Sky employee. Find out more

@ShaunK1995 

 

You could try the service checker in the broadband section of your my sky app using 4g/5g mobile data.  If it detects an external fault it should let you book an engineer

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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