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Discussion topic: Internet keeps dropping out

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This message was authored by: Grasmith

Internet keeps dropping out

Keep losing connection over last 5 days
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This message was authored by: caesarome

Re: Internet keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Grasmith 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: Lizi2

Re: Internet keeps dropping out

  • If your outside blackwater you should give up and get satellite 
  • I am sick to death with sky they say nothings wrong but truth is sky has no coverage
  • My sky box lags so much I haven't turned it on in six months 
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