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Discussion topic: Internet keeps dropping out

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Holly982
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This message was authored by Holly982 This message was authored by: Holly982

Internet keeps dropping out

‎29 Dec 2024 02:33 PM

My internet keeps dropping out every few minutes and I keep resetting it but it carries on 

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Internet keeps dropping out

‎29 Dec 2024 04:56 PM

Posted by a Superuser, not a Sky employee. Find out more

@Holly982 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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