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Discussion topic: Internet keeps dropping out

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This message was authored by MrCJB4 This message was authored by: MrCJB4

Internet keeps dropping out

My internet keeps dropping out but the service checker says there are no issues.  I've multiple reboots and I've seen a post suggesting I share my router statistics so the community can help.  Here they are, hoping someone can help 🤞

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This message was authored by Addie15 This message was authored by: Addie15

Re: Internet keeps dropping out

Posted by a Sky employee

Hi there, @MrCJB4. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Internet keeps dropping out

Posted by a Sky employee

Thanks for chatting to us @MrCJB4 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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