Internet keeps dropping and i cant get any proper support!!!

[TimmyBGood]

@alex207 

Putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is available.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[TimmyBGood]

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@alex207 wrote:

I wonder what my legal rights are if I'm being charged for a service I'm not getting?

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Not extensive, because what any ISP can provide is constrained by the nature of the network available at the address.

Typically an ISP will release a customer from their contract, but no other ISP on the same network can provide anything better.

[Nicanor]

Having the same problem for over a month now. 

It keeps dropping every few minutes, and I get the message: "Your connection has dropped". 

Tryed the "Let's fix it" option but it says: "We think there may be a problem with one of the connections between your ONT and your Sky Hub" and in the end  it gives me the following: "There's a problem with your broadband".

I got in touch with the Sky a few days after the problem appeared, through WhatsApp Sky and since then I have been speaking with four different representatives and they all promissed me this will be fixed as soon as possible by sending an engineer to the house to replace the ONT box.

Every time they gave me a date when the engineer will come but nobody came to this day (first appointment was on 09.01.2025, no one called, second on 22.01.2025, again no one, and tirth on 28.01.2025, again nothing).

Now today they said that they don't have a specific date as they don't know when the engineer will be available.

I took days off waiting for the engineer, wasting my time and money.

I cannot believe how poor they are treating the customers and how unprofessional this problem is handled.

UNBELIEVABLE!