Internet keeps disconnecting

[Peaches25]

I spoke to an automated line and they sent open reach out to fix the problem with our Internet. But it's not fixed the problem. It still keeps disconnecting and we're fed up with it now.

[JimM1]

@Peaches25 Have you run both of the test's, links below will get you too them.

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-diagnostic-start

And if you need what the hub is about, since you have not said which.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start