Internet issues

[Kimhi]

My internet keeps going on and off, I've paid to watch Wicked through sky cinema £1.99, which may not seem a lot. However, it keeps stopping and saying "Please wait for more to downloaded" and then stating "download failed" the internet light on my box keeps flashing orange, I've completed a diagnostic test on it and it came back saying no issues in my area and that my connection was ok, which clearly it is not

[Chrisee]

@Kimhi check that the cables have not come lose if they haven't report the fault by calling Sky and mention the Sky Store rental issue as the agent maybe able to credit that.