Discussion topic: Internet issues & speed quality
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Message posted on 22 May 2026 07:00 PM
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Internet issues & speed quality
I have a constant low speed compared to my 100mbs fibre contract so would like this lollies at and cost back dated. Can I switch to cheaper deal if you cannot supply 100mbs to my home?
also having reoccurring signal issues dropping on router to sky boxes & laptops
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Message posted on 22 May 2026 07:09 PM
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Re: Internet issues & speed quality
@Craig4 wrote:
I have a constant low speed compared to my 100mbs fibre contract so would like this lollies at and cost back dated.
Nhat won't happen, but if speed at the Hub (not WiFi from it) is below the Guaranteed Minimum Download Speed then you can claim one month refund.
Can I switch to cheaper deal if you cannot supply 100mbs to my home?
FTTP can deliver every wholesale speed band.
also having reoccurring signal issues dropping on router to sky boxes & laptops
That suggests it's local WiFi that's the issue.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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