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Discussion topic: Internet issues & speed quality

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This message was authored by: Craig4

Internet issues & speed quality

I have a constant low speed compared to my 100mbs fibre contract so would like this lollies at and cost back dated. Can I switch to cheaper deal if you cannot supply 100mbs to my home? 

also having reoccurring signal issues dropping on router to sky boxes & laptops 

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This message was authored by: TimmyBGood

Re: Internet issues & speed quality

Posted by a Superuser, not a Sky employee. Find out more

@Craig4 wrote:

I have a constant low speed compared to my 100mbs fibre contract so would like this lollies at and cost back dated.

 

Nhat won't happen, but if speed at the Hub (not WiFi from it) is below the Guaranteed Minimum Download Speed then you can claim one month refund.

 

Can I switch to cheaper deal if you cannot supply 100mbs to my home? 

FTTP can deliver every wholesale speed band.

 

also having reoccurring signal issues dropping on router to sky boxes & laptops 

 

That suggests it's local WiFi that's the issue.


 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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