Internet issue

[Carter06]

The WiFi is allowing me to connect on my phone but not able to use it for anything so nothing is loading and also a console in the house is not connecting via Ethernet cable but is giving me the option to connect with password. Still not working and unsure how to resolve this issue when the tests are saying everything is ok 

[scottw1878]

this has also been happening to me and when spoke to skhy they dont seem to have a clue my router outputs 60mbs but none of my devices are working with it even with my xbox being hardwired into the router it only pulls in less than 500kbs. i would assume it is the router which is what i think mine is. ring sky and request a router swap they should send and engineer and a new router fir you, its what theyre doing for me and i hope it works.