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Discussion topic: Internet is not working

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This message was authored by Loucaldecott This message was authored by: Loucaldecott

Internet is not working

My Internet is not working I have powered off and on . Done online checks, on my hub the Internet light is not lit.
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet is not working

Posted by a Superuser, not a Sky employee. Find out more

@Loucaldecott Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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