Internet is not working

[SKY2FHXQ]

Hi ,Sky broadband is activated on 15/07/24.since then there is no Internet connection ,i tried many times to contact ,still i didn'tget any help .Thank you

[SKY2FHXQ]

The broadband activated on 15/07/24 and since then there is no internet connection 

[Highlinder]

@SKY2FHXQ Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Addie15]

Hi there, @SKY2FHXQ. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.