Internet is dropping every 10 mins

[Buckthorpe14]

Sky claims there are no problems with broadband service in my area however my service keeps dropping every 10-15 minutes and has been for the last 2 hours what is going on.

[Greenfingers001]

Hi there @Buckthorpe14 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Buckthorpe14 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks