Internet drops out after automatic line check

[Matt8450]

My wifi has dropped out twice today when I have gone to check my service on the app straight after it's dropped out it states the line was checked 10 mins ago and it was fine which corresponds to the time my wifi dropped out I do not want these line tests if they are going to be kicking my wifi out. I've got the box unplugged and the app is saying my service is good !! So your testing can't be that great in the first place

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks