Internet drops intermittently temporarily

[Jessie_anne]

My internet keeps dropping intermitently for very short periods, this can happen at any time and as a singular occurrence or continuously even when doing the simplest things like streaming a movie from Disney via my sky q box. This isn't just a WiFi issue as my Xbox is wired to the hub and has the same issue - the sky q box is only a matter of meters away from the router in the same room.

Rang previously to be told it's because we were on a rolling plan - we have upgraded to the fibre 500 and still have the issues 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147