Discussion topic: Internet drops frequently
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Message posted on ‎28 Feb 2025 07:32 PM
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Internet drops frequently
I've had the same issue with two Sky Hubs, it's basically that it works for a certain time and suddenly the Internet drops every single time, then it comes back but after a couple of minutes or hours it's gone again, it's really frustrating and every time we try to fix it with the app they keep saying that the problem has to be fixed for an engineer but no one shows up
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Message posted on ‎28 Feb 2025 07:59 PM
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Re: Internet drops frequently
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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