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This message was authored by: Tracyandbilly

Internet drops daily

Our internet drops daily, 0229 to 0559, 

our cctv is connected to wifi ,  and although the system still records during this time , "live" view does not work due to connection dropping. 
I have run the broadband tests through sky app, and everything is fine! 
any ideas?


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This message was authored by: Tracyandbilly Answer

Re: Internet drops daily

Awesome! Yes ! Was eco mode! Changed it to none!

thank you so much for your help! 

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This message was authored by: cookiemonsteruk

Re: Internet drops daily

Posted by a Superuser, not a Sky employee. Find out more

@Tracyandbilly 

 

Do you have sky q?

 

At that time of the morning sky q goes into eco mode thus any devices connected to sky q mesh will drop off

 

Follow the steps below to check what standby settings there are and change to none

 

https://www.sky.com/help/articles/using-the-standby-settings#:~:text=Eco%20or%20Active.-,Eco,any%20s....

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Avatar for Tracyandbilly
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Topic Author
This message was authored by: Tracyandbilly Answer

Re: Internet drops daily

Awesome! Yes ! Was eco mode! Changed it to none!

thank you so much for your help! 

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