Internet dropping

[Emilymccave24]

Hello, 

my internet is constantly dropping in and out I think there is an issue with the box

[JimM1]

@Emilymccave24 Do you see anything on your box, see the link below!.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Mariam5]

Same,  worst broadband ever. I requested and replaced the box but it didn't help. 

[JimM1]

@Mariam5 Same question applies to you from the link above!

[Mariam5]

How rude. Do you think I am not able to carry out basic checks and tell when you provide inconsistent broadband that just drops out ? I had many different providers who were able to admit when there is an issue and fix it and never had worse customer service than sky 

[JimM1]

@Mariam5 When you post on the Forum you are not talking to sky, just customers like yourself trying to help you!